Find your online store
Search for the store and follow its instructions to register the items you want to return.
↩ Straightforward returns, start to finish
Need to send an item back?
Find the online store where you placed your order. If it uses Returpakken.dk, follow its return instructions and get your return label in one place.
sendr.Returpakken.dk is a service by Sendr.dk
Order data from our WMSThe right order and item
Return label in one placeEasy for your customers
Updates throughoutVisibility for customer and store
HOW IT WORKS
Returns made straightforward
From starting a return to receiving and inspecting the item at our warehouse in Denmark.
Get your return label
Print the label at home or, where offered, use a QR code at a parcel shop.
Send and track your return
Hand the parcel to the selected carrier. The store is notified once the return has been received and processed.
FOR ONLINE STORES
How can Returpakken.dk help your store?
We connect your customer’s return journey with physical returns handling at our Danish warehouse. This makes returns easier for your customers and reduces manual work for your team.
Ask Sendr about returns →Receiving and registration
We receive the parcel at our warehouse and match it to the correct order and item.
Condition assessment
We inspect the item against the criteria agreed with you and report its condition.
Clear status updates
Your team is notified when a return arrives and has been processed.
Connected warehouse workflow
Order and return data can be connected to our warehouse management workflow.
FREQUENTLY ASKED QUESTIONS
Questions about returns management
Answers to common questions about the return portal, labels and returned items.
How does a customer start a return?
The customer finds their store on Returpakken.dk and follows its return instructions.
Can customers use a QR code instead of printing?
Yes, if the store offers QR returns. The customer can show the code at a participating parcel shop to have the label printed.
When is the store notified?
The store is notified once the parcel has arrived and has been processed according to the agreed criteria.
What does Returpakken.dk provide for online stores?
A clearer return journey, less manual work and better visibility into receiving, inspection and status.
RETURNS HANDLED IN DENMARKMore time for your store.
More time for your store.
Less time spent on returns.
A consistent process, inspections based on your criteria and timely updates.
STANDARD RATEDKK 15per processed return parcelRequest a quote